Privacy Policy

Privacy Policy

This Privacy Policy describes how Co-Wellness (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the “Site”).

Contact

After reviewing this policy, if you have any questions, would like more information about our privacy practices, or want to make a complaint, please contact us at: hello@co-wellness.co

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for support. “Personal Information” refers to information that can identify an individual, including as described below.

Device Information

• Purpose: To load the Site accurately and perform analytics to improve user experience
• Source: Automatically collected via cookies, log files, web beacons, tags, or pixels
• Disclosure: Shared with our processor Shopify
• Examples of Personal Information: IP address, browser version, time zone, cookie data, page views, search terms, site interaction

Order Information

• Purpose: To fulfill orders, process payments, provide order updates, and communicate with you
• Source: Collected directly from you
• Disclosure: Shared with Shopify and shipping/payment partners
• Examples of Personal Information: Name, billing/shipping address, payment info (e.g. credit card), email, phone number
• Customer Support Information
• Purpose: To provide assistance and resolve issues
• Source: Provided by you when contacting us
• Disclosure: Not shared without your consent
• Examples of Personal Information: Any information you share with our support team

Minors

Our Site is not intended for individuals under 18 years old. We do not knowingly collect Personal Information from children. If you believe a child has provided us with their information, please contact us so we can delete it.

Sharing Your Personal Information

We may share your Personal Information with trusted service providers to operate our Site and fulfill our services. For example:

• Shopify powers our e-commerce platform. Their privacy policy: Shopify Privacy
• We may also share data to comply with legal obligations or protect our rights

Behavioral Advertising

We may use your Personal Information to provide targeted ads or marketing content we think you'll love.

For example:

• Google Analytics helps us understand user behavior. Learn more here: Google Privacy

To opt out of targeted ads:

• Facebook
• Google
• Bing

Using Your Personal Information

We use your information to:

• Provide and fulfill product orders
• Process payments and provide receipts
• Communicate updates, promotions, and product info
• Improve our website and customer experience

Your Rights

GDPR (for EEA residents)

If you are located in the European Economic Area, you have the right to:

• Access the Personal Information we hold
• Request updates, deletion, or data transfer
  Contact us to exercise your rights.

Note: Your information may be processed in Ireland and transferred to Canada or the U.S.

CCPA (for California residents)

If you are a California resident, you can:

• Access, update, or delete your Personal Information
• Designate an authorized agent to act on your behalf
  Contact us at hello@co-wellness.co to submit a request.

Cookies

Cookies are small files used to enhance your experience on our site. We use different types:

• Functional (site operation)
• Performance (analytics)
• Advertising (targeted content)

To manage cookies, visit All About Cookies.

Do Not Track

Our Site does not respond to "Do Not Track" signals due to lack of standard industry practices.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational or legal updates. Please review it regularly.

Complaints

To file a complaint, email us at hello@co-wellness.co.
If you're not satisfied, you may contact your local data protection authority.

Last Updated: 06/28/25